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About Our - Business |
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Our goal is to get you the right product that meets YOUR needs, and we do! |
| OUR BUSINESS: We have direct
access to some of the scuba industries most experienced sport &
commercial divers, instructors, equipment specialists, certified
technicians, for product testing and equipment evaluation. As of September 2007 Universal Scuba Distributors Inc has merged with one of the outstanding direct delivery equipment providers http://www.ScubaDiscount.com. This is why our gear selection is always excellent. |
| SELECTION: Our products and service will not only meet your needs, but also exceed your expectations. We stay on top of trends and equipment problems so you don't have too. Our solution to scuba equipment shopping is pretty simple. We carry ONLY the best quality well proven products at reasonable prices. There have been a lot of changes in equipment quality this year, and our product selection has been changed to maintain our high standards. Nobody wants to get stuck purchasing a substandard or defective life support product, and we don't want to sell them! This website reflects our commitment to ONLY selling quality products. Our products are NEW, exactly as provided to the authorized USA dealers and all include a valid factory warranty. |
| WARRANTIES: We don't sell defective items, or no name brand X junk. We just carry top of the line new proven equipment & accessories. Products include real factory warranties, and can be serviced at our Houston Texas location, or by any authorized dealer for that brand. |
| ASSEMBLY: We have a 10 day inspection period, and FREE assembly and bench testing by factory certified service technicians. |
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QUESTIONS and ANSWERS |
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1. Who is www.UniversalDistributors.US and can I come to your store? We do have a retail location open to the public located at 14230 Westheimer Houston, Texas. Most products are available at our Houston show room and can be picked up in person to save shipping costs. 2. How long has www.UniversalDistributors.US been business? We have been in Houston since 1975 offering name brand, new products, with real factory warranties. The direct sales division Scuba Discount has been in business since 2001. 3. What if I purchase a defective product? We don't ship defective products, just factory fresh new dealer inventory that has been inspected and tested. We can repair or replace most defective items under the factory warranty. 4. Where can I get this equipment serviced or components assembled? We assemble hardware at No additional Charge. Service is available through ANY local authorized dealer, or can be obtained directly at our Houston service center. Call for details. 5. Do you have restocking charges? We have a 25% restock charge on non defective items to cover our handling costs, and to prevent abuse of our low overhead marketing standards. 6. Can I exchange a product if I am not happy with it? Yes, within 10 days of our shipping date. If your not sure a specific item will meet your needs, contact us via e-mail first. We have the expert instructors that can help. 7. I am interested is taking Scuba lessons to become a certified diver, who do I contact? Lessons are provided by our PADI approved training facility. http://www.UniversalScuba.com They are the experts in Scuba training with over 33 years of experience with a perfect safety record. 8. Can you export Scuba products outside of the USA? We ship world wide every day with FedEx and USPS service. Credit cards VISA and Master CardC can be used for products being sold within the USA and most parts of Canada only. Others outside of the USA payments require approved Pay Pal or Western Union. 9. Can all the products shown be exported? Some items like LaserMax NATO products cannot be exported outside the USA. Some models of knives with double edge blades are restricted purchase items in Canada, Australia, and the Middle East. |
